Guide customers through Zero Trust modernization: retire legacy identity dependencies, onboard apps to modern auth, and enforce staged Conditional Access and PIM rollouts.
Align data, identity, and device posture: integrate Purview, Entra, and Defender controls for end‑to‑end protection.
Register and track usage commitments, milestones, and outcomes in enterprise reporting systems; maintain precise reporting hygiene.
Coach customers on incident investigation and SOC workflows across Entra, Defender XDR, and Purview signals.
Coordinate handoffs to Unified Delivery or partners for advanced configurations, deep‑dive SOC runbooks, or complex policy programs.