Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload, we’ve built the industry’s only all-in-one solution.

What You'll Do

• Provide technical support, configuration and troubleshooting of software‑related inquiries via email, phone and chat for customers and MSPs
• Perform technical analysis of customer problems and define a plan for resolving it
• Build and maintain strong relationships with partners
• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation
• Work closely with the Expert team to answer customers’ technical questions (act as liaison between the customer and internal Acronis resources)
• Meet and exceed KPIs set ...