Drive exceptional technical support in cloud operations as a Senior Specialist. Utilize your strong problem-solving abilities and communication skills to assist users across different locations and provide on-site support in Montreal.
This position focuses on serving as a primary resource for IT inquiries while managing a range of technologies, from Windows and macOS to SaaS applications. You’ll play a vital role in onboarding and supporting users, as well as ensuring that all endpoints are secure and compliant. Your insights will improve user satisfaction and support workflows.
Key Responsibilities:
• Manage ticketing and service levels for requests
• Build, deploy, and maintain workstations
• Support endpoint management platforms effectively
• Assist in device lifecycle management procedures
• Identify and implement process improvements
Requirements:
• 7+ years of relevant IT experience
• Expertise in Windows environments and macOS device support
• Ex...