Position Overview
A recruitment firm in South Africa is looking for a Technical Support Specialist who will be responsible for delivering high-quality technical services and assisting clients with escalated queries. Candidates should have 1-3 years of experience in technical support or consulting roles and possess cloud technology certifications, preferably AWS. Familiarity with ITSM environments and various databases is essential. The role emphasizes continuous improvement in technology expertise and adherence to service levels.
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