The Clinical Scheduler for Oncology has the following essential functions:
* Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients
* Obtains detailed clinical information face-to-face, by telephone or electronically
* May provide basic information regarding the need for insurance referral(s)
* Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority
* Performs independent patient and outside provider call triaging and assists in directing patient flow
* Serves as a liaison between patient/family/provider
* Resolves issues directly or ensures appropriate management of call by others
* Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking sk...