Overview

Position Summary

Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Responsibilities

Key Accountabilities:

• Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen pro...