**PURPOSE AND SCOPE:**Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.**DUTIES / ACTIVITIES**:**CUSTOMER SERVICE:*** Responsible for driving the FME Canada culture through values and customer service standards.* Accountable for outstanding customer service to all external and internal customers.* Develops and maintains effective relationships through effective and timely communication.* Collaborates with CAS team to respond and action customer service issues with all customers in a timely manner.**PRINCIPAL RESPONSIBILITIES AND DUTIES****Dialysis Delivery System Evaluation and ongoing clinical customer support:*** ...