Front Desk and Administrative Duties

• Greet patients and visitors professionally and courteously.
• Register follow-up patients and update existing patient information accurately.
• Manage appointment bookings, rescheduling, walk-in queues and update patient appointments using the Encoremed system.
• Answer phone calls, respond to inquiries, direct calls to the appropriate personnel, and answer email inquiries promptly.
• Verify payment, insurance and corporate panel entitlement before consultation.
• Schedule, confirm, and coordinate with nurses, consultants, and other services to ensure efficient clinic operations.
• Ensure the reception area is tidy, welcoming, and organized at all times.

Equipment & Clinic Support

• Conduct routine checks on clinic equipment/machines (e.g., BP monitor, ultrasound machine, weight scale) for functionality and calibration validity.
• Record and r...