This is the public-facing side of the role, often the first point of contact for patients.

• Patient Reception & Greeting: Welcoming patients, checking them in for appointments, and managing the waiting area.
• Appointment Scheduling: Booking, rescheduling, and confirming patient appointments via phone, email, or in-person.
• Patient Registration: Registering new patients, updating existing patient records, and ensuring all personal and medical information is accurate and confidential.
• Billing and Payment Processing: Handling cash, card, and other payment methods for consultations, herbs, and treatments. Issuing receipts.
• Inventory Management: Monitoring and ordering clinic supplies like stationery, needles, cups, and other disposables.
• Phone and Email Management: Answering inquiries, providing basic information about clinic services, and directing calls to the TCM physician when necessary.

Clinical Suppor...