Description

Job Description

**Location**

Los Angeles, CA (WGC)
Pomona, CA (DOC )
_Periodic travel to additional Authority facilities may be required._

**Position Overview**

ICF is seeking experienced **Client Support Specialists – IT** to provide hands‑on, enterprise‑level technical support to the Southern California Regional Rail Authority (SCRRA) under Contract **SP614** ‑ **25** . This role delivers end‑user computing support across hardware, software, and collaboration tools in a fast‑paced, mission‑critical transit environment. The Client Support Specialist will serve as a trusted frontline resource, ensuring reliable technology operations for Authority staff while supporting ongoing enhancements and technology modernization efforts.

**Key Responsibilities**

The Client Support Specialist will:

+ Deliver **in** ‑ **person, phone, and remote helpdesk support** for hardware and software issues across m...