Join Logibec as a Client Support Director where your management skills will ensure top-tier customer service delivery. This role focuses on team leadership and continuous improvement practices.
In this position, you will oversee the client support team, driving customer satisfaction and operational efficiency. You are expected to have 5-10 years of experience in both management and B2B customer support. Your role includes implementing service tools and best practices while building collaborative relationships across the organization.
Key Responsibilities:
• Lead and develop a high-performing customer support team
• Monitor and enhance customer service processes and standards
• Propose tools and methods for service efficiency
• Ensure customer support compliance with service agreements
• Facilitate effective communication in problem resolution
Requirements:
• Bachelor's degree in management or related area
• 5-10 years of experience managing teams
• Soli...