Description
This role is 100% on-site in Phoenix, Arizona*


We are seeking a Client Success Specialist to support users of a healthcare software platform and deliver a strong day-to-day client experience. This role is a fit for someone who enjoys helping people, solving problems, and working through product-related issues in a fast-paced support environment.


This is not a traditional IT help desk role. It is a client-facing product support position focused on helping users navigate the system, troubleshoot issues, and keep their work moving. You will support clients through inbound calls, emails, and a ticket-based workflow, with a focus on front-office and clinical-facing platform features. The right person is responsive, organized, and comfortable managing multiple support requests at once. You should be able to communicate clearly, think through problems logically, and follow issues through to resolution while creating a positive client experience.