About the role

The Client Success Partner is part of a Client Services team that will handle all requests and queries sent from their assigned customers and sales team in the region. Responsibilities include managing client requests, educations, questions, or issues related to all International SOS products and services.

As part of the Onboarding team, you will work closely with Sales and new clients to implement their subscribed Workforce Resilience products and services and help our clients see the value of our products in achieving their business outcomes.

It is a front-line, customer-facing and customer advocate role, requiring a customer-centric focus, ability to learn how our solutions can be configured based on client’s needs and circumstances. It requires a good grasp of how multiple products should be positioned as a solution and the ability to clearly answer a client request and lead to a desired business outcome.