4–6 years of experience in Customer Success, Support Operations, Customer Onboarding or Account Management within B2B SaaS, Fintech, or platform environments.
Proven experience owning customer lifecycle outcomes, including onboarding, engagement, retention, and SLA performance.
Hands-on experience with ticketing systems (e.g., Zendesk, Intercom, Freshdesk) and building structured support workflows.
Strong ability to work with data (Excel, dashboards) to identify trends, gaps, and performance issues.
Experience operating in high-accountability environments with clear ownership of outcomes and metrics.