Manage appointed client accounts with clear governance, including regular reviews, account plans, stakeholder engagement, risk registers, action logs and agreed reporting.
Maintain a clear view of client health, using service performance, KPI and SLA data, client feedback, open actions, relationship status and commercial indicators to identify risks and improvement opportunities.
Coordinate activity across Sales, Service, Projects, Design, Technical Support, Professional Services Technicians, Sales Administration, Finance and other internal teams to ensure client priorities are understood and progressed.
Maintain visibility of quote requests, variations, renewals, expected orders and day-to-day commercial activity, ensuring client requirements are captured, qualified and progressed through the correct internal route.
Keep CRM records accurate and current, including account priorities, actions, ...