Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to hitting goal metrics in the areas of lead generation, lead nurture, sales, and retention.

Lead group coaching call for clients in our program suite

Creating OR curating content/curriculum for our students to grow their businesses.

Reporting on total client count, satisfaction % based on feedback surveys, client success and other various metrics related to the overall client experience

Handling escalations and refund requests when they arise and creating a refund or escalations response process for future consistency

Curate or host group calls with guest experts/SME's for the benefit of the students.

Updating client interactions within Infusionsoft/Pipedrive, (our CRMs)

Responsible for the management client FB groups, including internal promotions, promo content, and virtual events.

Managing updates to content fo...