About Our Client

The company is a leading organization in the Technology & Telecoms industry, specializing in providing innovative solutions within the Services sector. It operates as a mid-sized enterprise, focused on delivering high-quality outcomes for its clients.

Job Description

Client Success Lead

Role Summary

The Client Success will own the end-to-end client support and success function, ensuring clients achieve maximum value from the product. This role is client-facing and works closely with Product Managers, Engineering, and Leadership to deliver proactive support, manage escalations, and build a scalable client success team.

Key Responsibilities

*Own client success operations across self-serve support, L1 support, expert escalation, and leadership escalation paths.

* Act as the primary client-facing lead for complex quer...