Role: Client Solutions Partner
Experience: 8-10 years
Location: Bangalore/Mumbai
We are looking for a strategic and execution-focused Client Solution Partner to lead pre-sales and solutioning for our Customer Experience (CX) practice across the US and Canada. This role will be instrumental in driving AI-led contact center transformations powered by Google GECX and the broader Google ecosystem.
You will partner closely with sales, alliances, delivery, and client stakeholders to shape compelling, differentiated solutions that modernize contact centers using Gen AI, automation, analytics, and cloud-native capabilities.
This is a high-impact, client-facing leadership role requiring deep domain expertise in Contact Center transformation and strong commercial acumen.
Key Responsibilities
1. Pre-Sales & Solution Leadership
Lead end-to-end solutioning for CX transformation opportunities across US & Canada.
Engage with C-level stakeholders (CXOs, Heads of Contact Cent...