Elevate client satisfaction with Sun Life as a Resolution Case Manager. This role supports contact center operations and resolves escalated issues for superior service.
As a Resolution Case Manager within the Client Solutions Centre (CSC), you will be pivotal in enhancing the client experience. Partnering with dynamic colleagues, you’ll respond to inquiries efficiently while identifying training opportunities to resolve knowledge gaps. Your superb problem-solving skills and attention to detail will ensure timely resolutions and strong internal relationships.
Key Responsibilities:
• Respond promptly to Financial Services Consultants' inquiries
• Identify and address knowledge gaps for coaching and training
• Manage escalated issues with clients and stakeholders
• Collaborate with Production Support Team to solve issues
• Log inquiries and errors for quality assurance
Requirements:
• Proficient knowledge of group retirement and insurance products
• Strong cl...