Elevate client relationships as a Client Solutions Account Manager in Downtown Toronto, focusing on retention and satisfaction. This in-office role enhances client loyalty through engagement and effective solutions.
This position requires a proactive approach to client interactions, working full-time from 12:00 PM to 8:30 PM, Monday to Friday. With a salary range of $50,000 to $60,000, you will address client inquiries, manage escalations, and ensure positive resolutions. Building rapport with clients is essential, along with meticulous attention to detail and strong communication skills.
Key Responsibilities:
• Deliver exceptional client experiences focused on retention
• Serve as primary escalation contact for client issues
• Log and manage client interaction records accurately
• Conduct follow-up calls to assess client satisfaction
• Collaborate with internal teams to resolve client challenges
Requirements:
• Minimum 2 years in client-facing roles focusing...