Customer Service Rep

Johnston, RI | $24.17/hr (W2) | 6-Month Contract

Note: 2-4 weeks job training in Riverside, RI

Overview:

Seeking a detail-oriented Commercial Operations Specialist to support cash management, ACH, and commercial card customers. This role focuses on delivering high-quality service, resolving client issues, and identifying process improvements to enhance overall customer experience.

Key Responsibilities:

• Handle customer requests via phone, chat, and email across cash management, ACH, and commercial card services


• Research issues, provide solutions, and educate clients on products and services


• Diagnose and resolve technical, system, and procedural issues; escalate when needed


• Perform root cause analysis to identify trends and recommend proce...