Serve cash management, ACH, and commercial card customers via requests received by telephone, chat, or email.
Research and train clients on all products offered.
Independently service both internal and external customers on a wide variety of commercial card, ACH, and cash management products, services, and technical issues through all incoming channels.
Diagnose, prioritize, resolve, and/or escalate all technical, system, or procedural issues.
Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
Proactively advise management of impending problems or obstacles...