Overview

The Client Services Specialist I reports into Account Manager of Client Services and is responsible for managing and strengthening direct client relationships. This role works closely with Teleperformance operational leads and internal stakeholders across the UK and South Africa to ensure the delivery of high-quality service aligned to both client and business objectives.

The successful candidate will be highly organized, self-motivated, and client-focused, with the ability to innovate, motivate, and inspire. The Client Services Specialist I will be accountable for commercial and financial performance across assigned accounts, balancing client expectations with Teleperformance requirements through strong commercial acumen, proactive client engagement, and data-driven insight. Qualifications Demonstrable experience in Client Services within account management, operations management, sales, project management, or outsourcing environments. Proven experience managing seni...