Serve as the primary point of contact for US-based clients, managing relationships to ensure client satisfaction and retention. Understand client needs, provide solutions, and ensure that service delivery aligns with client expectations.
Oversee and manage the entire accounting process for clients, from accounts payable and receivable to financial reporting and reconciliation. Ensure accuracy and compliance with US accounting standards and regulations.
Lead and mentor a team of accounting professionals, ensuring they are equipped to meet client needs.
Ensure that all client services, particularly accounting-related tasks, are delivered on time and meet the highest standards of quality. Monitor and manage service delivery performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
Proactively identify potential issues in service delivery, particularly in a...