Client Services Manager (Retention Focus)

Downtown Toronto (5 days in office - walkable from Union Station)

Shift: 12:30 PM - 8:30 PM (Monday to Friday)

Salary: $50,000-$60,000

The Company

An established global provider of HR and workplace compliance solutions is seeking a Client Services Manager to join their Toronto team. Supporting thousands of small and medium-sized businesses, the organization delivers expert advice, consulting, and innovative software to help clients manage employee relations and health & safety requirements.

The Role

The Client Services Manager is responsible for managing a portfolio of clients with a solid focus on retention. You will handle client concerns, investigate service-related issues, and work closely with internal teams to deliver timely and effective resolutions while maintaining a high standard of service.

Key Responsibilities

• Act as the main point of contact for client ...