Step into a vital leadership role as Client Services Manager at Pulse Veterinary Specialists & Emergency. Shape client interactions, lead a dedicated team, and optimize hospital operations.
As part of the Client Services management team, you will report directly to the Hospital Director and focus on nurturing your team's development while ensuring the highest standards of client care. Your leadership in training, payroll management, and performance evaluations will drive the team’s success across emergency and specialty services in a dynamic environment.
Key Responsibilities:
• Provide strategic leadership to Client Services team
• Drive recruitment, hiring, and training initiatives
• Ensure procedural consistency through effective SOPs
• Manage payroll, scheduling, and performance evaluations
• Conduct audits for financial processes and service accuracy
Requirements:
• Minimum of five years in customer service required
• Two years in a leadership role is ...