Alfred H Knight is looking for a Client Services Coordinator to join our team based in Johor, Malaysia. You will be responsible for providing excellent customer service to our clients, verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients in a professional, accurate, and efficient manner. You must have excellent time management skills, administration experience, and client relationship‑building capability to be successful. The ability to identify and solve problems is vital, as well as being able to work independently and prioritise tasks.

Key responsibilities

• Provide accurate and timely job updates in order to achieve client service expectations
• Effectively manage your own workload in order to maintain client service expectations
• Use Dashboard to manage workload, maintain transparency in order to ensure accuracy and timely delivery of data and achievement of KPI’s