Job Description:
The Client Service Consultant II (CSCII) has overall accountability for the day-to-day administrative service support of multiple National Account clients (5,000+lives). The CSC II is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
Key Responsibilities
* Overall accountability for the day-to-day administration of multiple or complex clients, including:
* Responds to client requests and leads projects, provides clients with alternative solutions to requests can identify possible plan design alternatives, and acts as a liaison between the client and internal MetLife teams.
* Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction.
* Coordinates and facilitates c...