Job Responsibilities

• Accept watches and jewelry for repair and services
• Evaluate items’ condition and clearly identify necessary repairs
• Communicate instructions for servicing and enter information clearly into the POS system
• Responsible for merchandise transfers
• Assist the sales team with customer orders
• Assist customers with concerns
• Facilitate the delivery of merchandise to customers

Requirements

• Previous customer service experience
• Experience in a luxury retail environment strongly preferred
• Ability to maintain composure in high-pressure, fast-paced environments
• Good listener and communicator
• Organized and good at multitasking
• Comfortable at handling phone calls and in-person correspondence
• Professional and welcoming presentation
• Demonstrates attention to detail an...