Flexible Work, Better Balance
The Client Services unit supports the admissions, financial aid and awards operations of Strategic Enrolment Management. Client Services has 3 main areas of operations itself: in-person enquiry, telephone enquiry, and email enquiry. The enquiry functions provide the first point of contact for many clients (e.g. prospective applicants, applicants, teachers and parents) – as well as for current students and internal university staff seeking information about all aspects of undergraduate admissions and general information regarding financial aid and student awards.
Under the supervision of the Assistant Registrar, Client Services, the Client Services Advisor responds to financial aid enquiries from students across all three campuses through in-person, telephone, and email interactions. Working within a busy, high-volume service environment and as part of a small collaborative team, the incumbent is expected to be reliable, resour...