Customer Care Representative I - FEP
This role enables associates to work virtually full-time, with the exception of required in‑person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work‑life integration, and ensures essential face‑to‑face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
8:30 AM – 5 PM EST during training; 9 AM – 5:30 PM EST after training.
From the moment you log in, you'll be focused on proactively resolving our members’ and/or providers’ questions and concerns using computer‑based resources to find answers.
You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, and helping find a doctor via telephone calls, online chats, ...