Drive client satisfaction as a Client Service Specialist at Scotiabank. Engage with clients through multiple channels to address inquiries while ensuring confidentiality and compliance.
In this role, you will provide timely resolutions to client requests in both English and French, driving superior service standards. Your understanding of MD products and commitment to leading by example will significantly impact departmental goals. This position is ideal for someone who is detail-oriented and motivated by results.
Key Responsibilities:
• Manage client inquiries across phone, email, and chat
• Conduct online registrations and manage account issues
• Troubleshoot and resolve web-related challenges
• Maintain knowledge of products and compliance requirements
• Monitor service levels and follow up on outstanding inquiries
Requirements:
• Bachelor’s degree in business, commerce, or similar
• Experience in a contact center environment preferred
• Bilingual in...