Purpose: To manage the overall service and operational quality across the Emirati portfolio. The job holder is required to enhance Emirati Sales / Service and promote the cross selling of bank products to existing and potential priority clients, along with managing the service portfolio for any other channels as requested.

• Relationship management
• Work closely with Regional Area Managers / Central Team and the Relationship Manager to identify desired service levels.
• Standardize overall client services across all Emirati teams and contribute to developing and implementing agreed actions.
• Ensure smooth flow of all applications and requests including account opening and ownership of discrepant cases from Emirati.
• Be the final direct and indirect point of contact for customer complaints, which will be sourced through branches, RMs or directly from customers.
• Present regular feedback to ...