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SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the
productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good
communication with associates and clients, and coordinates the care of clients and pets in a happy,
welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
 Live and exemplify the Five Principles of Mars, Inc. within self and team.
 Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure
superior client care and maximum productivity of the veterinary medical team.
 Maximize the number of pe...