At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Our Client Care team extends the client relationship beyond the boutiques, offering seamless, personalized care across all channels.

• Act as the first line of contact for client inquiries via Phone, WhatsApp, and Email.
• Handle cases independently, proactively solving issues while delivering a differentiated experience.
• Engage clients, build long‑term relationships, and maintain high client satisfaction.
• Demonstrate deep knowledge of CHANEL’s products; address majority of daily inquiries.
• Assess immediate resolution versus complex cases, and prepare proposals for senior advisor consultation.
• Collaborate with boutique staff and functional teams to ensure smooth operations and consistent client experience.
• Simplify the servicing experience by guiding clients through navigation, troubleshooting, and personal...