Position Summary

The Client Resolution Specialist serves as the primary point of contact for matters related to client concerns, case withdrawals, terminations, and client communication throughout the resolution process. This role is responsible for ensuring clients receive timely, professional, and compassionate support while maintaining compliance with firm policies and procedures. The Client Resolution Specialist works closely with attorneys, case managers, and administrative staff to facilitate smooth transitions, case closures, and client retention efforts when appropriate.

Core Competencies

• Client-focused mindset
• Professionalism and empathy
• Conflict resolution and problem‑solving
• Strong verbal and written communication
• Attention to detail
• Time management and organization
• Ability to work independently and collaboratively
• Confidentiality and ethical judgment

Essential D...