MADLY is Singapore's leading bespoke jewellery design house, creating one‑of‑a‑kind pieces featuring exceptional coloured gemstones. We combine craftsmanship, creativity and technology to deliver unforgettable client experiences and build lasting relationships with our clients.

We are seeking a Client Relationship & Loyalty Manager who is equally comfortable analysing customer data as they are engaging with clients. This role will be responsible for driving client retention, loyalty, engagement and lifetime value through exceptional relationship management and data‑driven decision making.

As Client Relationship & Loyalty Manager, you will own the day‑to‑day management and growth of MADLY's client loyalty and engagement programmes. You will use Salesforce CRM to understand client behaviours, identify opportunities, create targeted campaigns, and work closely with our sales and marketing teams to deliver meaningful client experiences.

This role...