Position Overview
Department:
Customer Services & Marketing
Job Intro:
To build positive professional relationships between customers, and provide solutions in response to client concerns as well as through sales.
Job Description:
Follow and execute each step of the CS process from when order is received through to final shipping to ensure that all orders are completed within specification and delivered on time and in full. Preparation of relevant documentation and various regular weekly and daily reports. Liaise with shipping on a regular basis to ensure correct transport is booked and that all relevant shipping documentation is prepared and sent to the customer in a timely manner. Liaise (and negotiate) with planning, production and QA on a regular basis to ensure orders will be produced to the required specification on time and in full. Liaise with purchasing to ensure that all seconda...