Client Operations Program Manager

Location: Remote – US & Canada

Employment Type: Full time

Compensation: $110.4K – $174K

Responsibilities

• Maintain a centralized, real‑time view of all active Client Ops programs, projects, and initiatives — including owners, timelines, milestones, and status.
• Run operational planning rhythms: quarterly planning support, initiative reviews, weekly status reporting.
• Lead discovery work across Client Ops functions: Customer Support, Customer Success, Implementation, PayOps, TaxOps, Union Payroll, Workers’ Comp, and Payments.
• Translate ambiguous problems into structured proposals, decision documents, and execution plans.
• Surface risks and blockers early; propose and drive mitigation strategies before they become fires.
• Create reporting mechanisms that give clear visibility to the Client Operations leadership team.
• Hold...