Description

Client Manager 

Job Overview:

This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability.  Client Managers work in tandem with production staff to ensure that jobs are delivered safely, efficiently and in accordance with the company’s standard for quality.  Client Managers evaluate the performance of Service Level Agreements, quality levels and financials within their accounts.  They will own the client relationship and will serve as the primary point of contact for assigned clients.  This position will report directly to the Branch Manager.   

Essential Functions and Responsibilities: 

• Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met.
• Assists in developing and implem...