About The Role

The Client Liaison Coordinator plays a key role in guiding customers through the NDIS and HCP processes and connecting them to the right services within the organisation. As the first point of contact, this role helps customers achieve their funded goals by coordinating their services and ensuring a smooth experience. The Client Liaison Coordinator is crucial to providing excellent service, supporting client retention, and helping the organisation grow. By assessing client needs and ensuring services align with care plans and funding, this role promotes client independence and well-being.

Key Responsibilities

• Coordinate client intake, including assessments, goal setting and preparation of service agreements
• Develop, review and maintain personalised care plans aligned with funding requirements
• Serve as the primary contact for clients, families and carers, ensuring clear and timely communication
• Coordina...