Elevate client experiences at Manulife as a Client Focused Benefits Administrator, with a focus on managing requests and eligibility processes in a hybrid model.
As part of the AdminAdvantage Administration team, you will be pivotal in delivering outstanding results for clients and members alike. Your background in customer service and proficiency with MS applications will enable you to support large clients efficiently. You will also need to navigate dynamic situations and collaborate effectively with internal teams.
Key Responsibilities:
• Oversee daily administration for assigned benefit policies
• Manage client inbox requests with timely follow-up
• Provide accurate answers to client queries
• Document project updates thoroughly each day
• Lead tasks and assignments among team members
Requirements:
• Minimum of 3 years in a service-oriented role
• Proven skills in MS applications and communication tools
• Adaptability and resilience in a fast-paced ...