Brook Green Supply is an independent B2B energy supplier. The Customer Experience Team Lead is responsible for managing the Customer Relationship Support (CRS) team, which focuses on delivering a high-quality experience for customers while driving team performance and continuous improvement.  

The Customer Experience Team Lead is responsible for leading and developing a small team to deliver exceptional, timely resolution of customer queries. Acting as a strategic team lead, the role focuses on driving performance, improving processes, and aligning team outcomes with wider business goals. They will oversee the daily management of inbound and outbound communication to ensure balanced workloads and SLA adherence, while acting as the escalation point for complex or h...