Elevate client satisfaction and member experience at Desjardins as a full-time Client Experience Advisory Agent. Your role ensures members feel valued and supported throughout their financial journey.
In this position, you will engage with members and clients to provide personalized banking advice and promote Desjardins products. You will identify business opportunities, support technological tool usage, and address any issues with financial transactions. Your ability to listen and respond to member needs is key to ensuring their empowerment.
Key Responsibilities:
• Advise members on technological tools for self-service transactions
• Foster business relationships through exceptional service delivery
• Assist clients dealing with fraud and ensure proper referrals
• Stay current with Desjardins products and industry standards
• Adhere to compliance and risk management protocols
Requirements:
• High school diploma in a relevant field
• Minimum of two years o...