**Position Description & Qualifications**

**Serco Canada Inc** . is one of the Service System Managers for Employment Services in the Province of Ontario, delivering integrated employment services through the EmployNext program. We are committed to enabling jobseekers to access meaningful employment opportunities while supporting their journey toward sustainable employment through personalized, innovative, and client-centered solutions.

As a **Client Engagement Specialist** for the EmployNext program, you will serve as a key point of contact for jobseekers, delivering a high-quality client experience and building meaningful connections across Serco’s service areas in a remote environment. You will actively engage clients through personalized interactions, guiding them along their employment journey with tailored, responsive support to achieve positive employment outcomes.

You will be responsible for conducting employment assessments, delivering client-cente...