Drive client engagement initiatives as a Senior Manager at RBC Cards in Toronto. Collaborate across departments to enhance customer value through strategic analytics and insights.
In this pivotal role, you will oversee client engagement strategies focused on Upgrades and Installments, working closely with Product, Marketing, and Technology. Your expertise in analytics will help identify growth opportunities and monitor program profitability. You will champion continuous improvement in client interactions by leading high-impact initiatives.
Key Responsibilities:
• Execute client engagement strategies in partnership with teams
• Manage projects with clear workplans and deliverables
• Analyze performance data for actionable insights
• Collaborate to create seamless client experiences
• Report and forecast program profitability
Requirements:
• Strong analytical skills with actionable insights generation
• Proficient in SQL; adept with large datasets
• Demon...