Flexible Work, Better Balance
Client Services exists to make working with Maiden Home feel thoughtful, calm, and confident especially when things are complex, emotional, or don't go as planned. We are not just here to respond quickly; we are here to help clients and designers feel understood, supported, and taken care of.
As a Client Concierge Specialist, you'll be the first point of contact for many of our clients and designers. You'll bring warmth, clarity, and steady judgment to every interactionmaking it easy for clients to get help, and ensuring requests land with the right owner quickly and cleanly. You'll run our real-time channels, triage inbound volume, and resolve a defined set of requests while knowing when to escalate.
This is a highly dynamic and cross-functional role that will gain visibility into the inner workings of a high growth luxury brand. Our goal is for this position to develop a deep understanding of Maiden Home products, materials and...