Client Account Manager

A well-established IT Support company based in Sandton is looking for an experienced Client Account Manager to join their dynamic team.

Duties & Responsibilities

Job purpose

The role of the Account Manager is to:

• Build and maintain client relationships
• Deliver a superior customer experience by proactively managing client needs and expectations
• Partner the technical team to deliver expert technical support & advice
• Drive customer capability building and awareness initiatives across products, services and new technology trends
• Build & grow the company client base through proactive business development in target segments

Key responsibilities

• Generate and act on client leads, calling on clients, conducting audits, generating SLA agreements and presenting proposals
• Convert leads into sales & generate appropriate SLA’...