Job Summary

Directs and supervises clerical support staff. Coordinates and performs front line office activities in an effective and efficient manner for the department. Coordinates schedules, training and education of all assigned staff. Accountable for the performance and alignment of the clerical teams to defined goals.
Job Duties


+ Directs and assists with clerical support to the department.

+ Participates in recruitment, interview, and selection process of clerical support staff.

+ Coordinates training and orientation programs for assigned staff.

+ Utilizes established metrics to track and report on clerical team performance to department leadership.

+ Assures continuing education is communicated to and or attended by all access team members.

+ Conducts performance appraisals and addresses performance problems.

+ Develops and maintains policies and procedures for assigned area.

+ Evaluates op...