*Description*
Summary:
Provides exceptional customer service for patients while facilitating patient flow. Handles all office responsibilities, as well as assists patients and therapists with preparation and provision of efficient therapy services.
Responsibilities:
1. Serves as the initial point of contact for all patients, greeting and answering phones in a timely and professional manner, prioritizing and directing calls appropriately.
2. Performs patient registration, scheduling and financial clearance. May support other locations to complete these functions.
3. Communicates with insurance companies to verify benefits and coverage to ensure proper billing and authorization.
4. Receives and processes patient payments at point of service according to guidelines. Answers patient inquiries and refers to appropriate team members.
5. Creates and maintains patient charts, including required documentation. Scans documents into the medical record and completes the ...